Net Promoter Score: Industry Benchmarks and the factors that affect them
Posted February 1, 2022 by surveysensum
Why do different industries have different NPS Scores? Here is Net Promoter Score Industry Benchmarks and the factors that affect them
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To get a brief idea of where your business stands in terms of NPS, you must know the industry benchmark. A good resource to go to for this information is the 2020 Satmetrix Net Promoter Benchmarks report (for US consumers).
The survey was conducted for 190 brands in 23 industry sectors covering a whopping 66,000 respondents. Based on the survey, the NPS benchmark was derived as under:
2020 Satmetrix Net Promoter Benchmarks report (for US consumers).
Use this data to drive success!
Further Reading: https://www.surveysensum.com/net-promoter-score-industry-benchmarks/
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| Categories | Computers , Software |
| Tags | industry benchmarks , nps benchmarks , nps score |
| Last Updated | February 1, 2022 |