February 9th, 2025, Annapolis, Maryland: CXE Inc., a recognized leader in customer and employee experience solutions, is proud to announce that that Lise D'Andrea, President and CEO, and Sydney Ciervo, Business Development and Marketing Coordinator, will attend the Airport Experience (AX) Conference taking place in Nashville from February 22–26, 2026.

Now in its 22nd year, the AX Conference is the premier annual gathering for the airport concessions and traveler experience industry. Organized by Airport Experience News, the event brings together airport executives, concessions leaders, designers, consultants, and small business owners to explore emerging trends, innovation, and the evolving expectations of today’s travelers.

Listening, learning, and contributing to the evolving airport experience
CXE’s presence at AXC reflects the company’s continued commitment to supporting organizations where frontline performance, leadership effectiveness, and customer experience intersect. As airports and concessions operators navigate rising traveler expectations, workforce challenges, and the need for consistent service delivery, CXE’s leadership looks forward to engaging in conversations around practical, people-centered solutions that drive measurable impact.

During the conference, Lise D’Andrea and Sydney Ciervo will connect with industry peers to discuss leadership development, customer service training, and strategies that help organizations build stronger, more adaptable teams in high-impact service environments.
CXE Inc. continues to work with organizations across industries to align training, leadership development, and customer experience strategy, helping teams deliver consistent, engaging experiences that matter.

See you all there!

To learn more about employee and customer experience strategy, visit https://www.cxeinc.com/.

About the Author: CXE, headquartered in Annapolis, Maryland, is a recognized industry leader that works with airports, hospitality, food and beverage, retail, and business and government clients to create some of the nation's most innovative and successful customer (CX) and employee experience (EX) improvement programs. With a stronghold in the airport arena, CXE is known for designing strategic airport customer experience and service culture programs that span all airport passenger-facing teams.

CXE builds each client strategy utilizing a comprehensive approach to CX and EX, including service measurement, training, recognition and appreciation programs and performance coaching. CXE has earned the trust of airport executives and service partners, including airlines, security, TSA, retail, concessions, and duty-free operations teams in over 100 airports across North America.

CXE brings together some of the industry's most successful customer experience professionals to help clients boost employee engagement, spark customer delight and drive organizational success.

Let's craft a unified and thriving service culture that sets your organization apart.